Help Desk
Our help desk tools allow your specialists to expertly manage authentication, multi-factor authentication, authorization, identity proofing and reporting issues. For intricate challenges, our knowledgable support team assists your help desk to deliver successful outcomes.
Our Key Features
IDM Help Desk tools ensure that your support team can quickly and efficiently resolve issues your customers encounter. We're here for you.
Managed Customer Support
To deliver excellent customer support, you need a tool that enables you to do so. The IDM Help Desk interface is intuitive and comprehensive, so your help desk can jump right in to resolving your customers issues. We offer training before your application goes live and anytime afterwards to keep your help desk staff fresh.
Our 2nd level IDM support agents have excellent customer service skills and are well trained to resolve your help desk’s more complex issues quickly and effectively.
Our Reporting feature is a robust tool for your help desk to leverage User information, with the ability to export into spreadsheets.
Our Record
Currently, we have hundreds of CMS integrated partner applications that rely on our Help Desk services. The benefits they enjoy are:
Secure and robust tools to help resolve customers issues quickly and efficiently
Training and monthly User Group meetings to keep your Help Desk current
Leverage our IDM Support team to assist with more complex issues